Refund policy

Puzzle pack purchases are non-refundable except where required by law or Paddle’s policies. No voluntary money-back guarantee or refund policy is offered .

If you experience a problem, reach out for support . We’ll do our best to help, and will take exceptional requests into consideration on a case-by-case basis.

Paddle is the merchant of record and may issue refunds under its policies. Nothing here limits mandatory consumer rights. Read Paddle’s refund policy or visit payment support .

Deleting your account does not issue or entitle any refund. Access to purchased puzzles may be revoked in exceptional cases, including (but not limited to) abuse, theft, or fraud, at the sole discretion of the platform.